Tag Archives: patio build

“Ouch – good for you but bad for us!” This is a response from a potential client when I said we are booked up until September 2019 (4 months lead time). It got me thinking about what a good lead time actually is. What the expectation is and what it means for our potential customers. What does a long lead time show you as a customer? Simply it says we are fully booked and this is a good thing! If we are a company that take bookings four months in advance this shows, we are not a fly by night company. The type of ‘landscaping company’ that showed up on your doorstep on the off chance you needed your driveway doing. Completed the job the next day/week and you never hear from them again. Guarantees are something unheard of…sound familiar? … Continue reading →