Frequently Asked Questions

What happens after I enquire?

Once you have enquired, we will be in touch to book you in for an initial consultation with Andy. After you’re booked in, you will receive a confirmation email with the date, time and what to expect at this consultation.

Can you produce a design only?

Yes, you can choose to have solely a garden design package. Click here for more information on our design packages.

To confirm your initial consultation, there is a fee of £45 plus VAT which will be sent to you by invoice. The fee must be paid 48 hours before the consultation. If you choose to have a design following the initial consultation, then you would be charged the design fee separately. This would be invoiced once you have agreed to proceed and then we would start work on the design once invoice is paid in full.

How does the consultation fee work?

To confirm your initial consultation, there is a fee of £45 plus VAT which will be sent to you on invoice via email. The fee must be paid 48 hours before the consultation. After your consultation at the project site, Mike or Andy will put together your quote and if you choose to accept this quote then you will be sent our full terms and conditions, payment plan and invoice for booking fee to confirm your project start date.

What happens in the consultation?

This site visit is approximately between 30 minutes to 1 hour in duration. In this consultation, Andy will discuss your project and ideas, as well as take measurements and assess the site to get an accurate quote. We will also ask you to make some decisions on which paving products you would like, so we can arrange for samples to be collated in preparation for your second consultation (which does not incur any further charges). This does not mean you must have these products, but it helps when making the final decision.

What happens after my consultation?

After your consultation, Andy and Mike will put together your quote and book you in for a second consultation to go through the quote, samples and design if required. The average wait for a quote is 7 – 21 days from initial consultation.

If you have chosen to have any of our design packages together with installation, there is a design fee after the initial consultation. This is paid after the initial visit to enable us to spend time producing the design, sourcing materials and most importantly designing something that is within your budget to suit your needs. Andy will let you know the current lead time from concept to completed design. The next step is a second site visit to present the design, go through samples and see how you want to proceed, this does not require a booking fee. This second visit will be booked in once the design is ready. The second consultation should take between 45 to 60 minutes.

If I have my design, can I choose another company for installation?

After you have completed payment for the design, you will own it and can proceed with a different company if you wish.

What happens after I have accepted my quote?

Once you have accepted your quote, we will provide a project installation start date. You will also receive a contract, payment plan and our terms and conditions. To confirm this start date, there is a booking fee (25% of your quote) that once paid secures your start date with us. Mike or Andy will also book in a final consultation to confirm the finer details of your installation, which will be a few weeks before your start date and there is no fee.

What are your landscaping prices?

Aura Landscapes is generally more expensive than other landscapers that may quote you in your local area. An average cost for a driveway is £200 per metre squared and a patio is £300 per metre squared. This is a complete materials and labour cost and will vary considerably depending on products used, drainage required, access to property and size of area. We tend to be more expensive as we focus on quality of installation, supporting our staff with good wages and training, plus holding full insurances for your peace of mind.